and Privacy Policy

Cookie Policy

What is a cookie, and why do we use them?

A cookie is a small text file that is saved on your computer by your internet browser when you visit a website. A cookie is not an application, and therefore cannot contain “virus”. Some cookies are automatically deleted, once you leave the website, whereas others are stored on your device for a period of time (typically 14 days) after which they automatically delete unless you revisit the website within that period.

Some cookies are necessary for a website to function correctly.

Other cookies have the purpose of improving the user experience:

  • Cookies log actions you take, data you enter, and settings you choose (including cookie settings) during your visit, in order to ensure that the content automatically adapts to your personal preferences the next time you visit the website, letting you continue where you left off.
  • Cookies also deliver statistical data necessary to analyze how users interact with the website, and in turn to improve the functionalities, relevance, and usability of the website.
  • In addition, cookies help ensure you are only shown relevant information, according to your personal preferences.

Read more about how we treat personal data in our Privacy Policy.

Third Party Cookies utilizes external supplier applications (e.g., Google Analytics), which use cookies to prepare statistical information and analysis on our behalf.

In addition, shows content from external media sources (e.g., YouTube & Spotify), which set cookies when you click on their content. We cannot control how these external media sources treat or use the data collected by their cookies. This is a relationship between you and the external media source, and we therefore encourage you to read and adopt your own position on their Cookie and Privacy Policy.

The cookie table gives you an overview of the third party cookies utilized by

Which cookies are used by

Customize selection of cookies

When you visit K.B. Hallen's website, you can either allow all cookies, or select which cookie categories you allow. You cannot deselect Necessary Cookies, but you can deselect Statistics and Media Cookies. Please be aware that not all website functionalities will work optimally if you deselect one or more cookie categories.

Change cookie settings, decline or delete cookies

You can change your cookie settings by clicking here.

You can also decline or delete cookies on your device by changing the settings on all the internet browsers you use. Please be aware that declining and deleting cookies result in disabling of services and functionalities on the websites that you visit.

Privacy Policy

1. Controller of Personal Data

K.B Hallen is operated by Arena Management Cph A/S (K.B. Hallen A/S), CVR nr. 33755929, Peter Bangs Vej 147, 2000 Frederiksberg.

Arena Management Cph A/S is therefore the data controller responsible for the collection and handling of personal data as described in this policy.


2. Purpose

When you are a guest at K.B. Hallen, visit our website, sign up to our newsletter or interact with K.B. Hallen in any other way, it might involve us collecting and handling personal data about you.

We aim to only collect and handle personal data to the extent that is legal, necessary for our operations and/or relevant for providing you a better experience in relation to K.B. Hallen.

We aim to make you aware when and how we collect & handle personal data. Learn more by reading this Privacy Policy.


3. Collection and use of personal data

If we ask for your personal data, we will clearly state whether the information is voluntary or mandatory (e.g. in order for you to complete certain actions/transactions etc.).

In some cases, we may receive personal data from other sources if it is deemed necessary in relation to the above-mentioned purpose and in accordance with Danish law.

3.1 Newsletter & Marketing

We will ask you for relevant personal data when you subscribe to K.B. Hallen's newsletter. Simultaneously, you give your consent to our use of your personal data to send you emails and newsletters containing information about events, offers, benefits, discounts, and more.

Our newsletter contains information about services by K.B. Hallen's business partners, e.g. upcoming concerts.

You can unsubscribe from our newsletter at any time by using the unsubscribe link at the bottom of the newsletter or via email to

We will not use your personal data to send you marketing material if you have not given your express consent in advance. However, in certain cases, Danish law allow us to contact you without consent when there is a legitimate marketing interest for K.B. Hallen.

3.2 Legal claims and requirements

K.B. Hallen may handle your personal data for the purpose of complying with legal requirements to determine, enforce, or defend legal claims.

3.3 Cookies

At K.B. Hallen, we continually work on ways to improve the user experience on our website, Therefore, we use our own 1st party, and 3rd party cookies to ensure correct functioning of our website, to personalize our content, to optimize functionality & design, and to target digital marketing. Read more in our cookie policy.


4. Storage of personal data

K.B. Hallen stores and processes personal data confidentially and securely, and we comply to all legal requirements.

Biometric Security: Only relevant employees, who have been informed about the applicable law as well as our own strict personal data protocol, process personal data.

IT security: Our servers are fully protected by technical security measures and are physically located in a locked room. Our website is protected against the misuse of user information both online and offline, i.e. by using SSL encryption.

We only store your personal data for as long as it is relevant and in accordance with Danish law. If you revoke your consent, we will keep your personal data for a maximum of 2 years, in compliance with the statement given by the “Consumer Ombudsman”, after which all data will be deleted.

5. Sharing of personal data

K.B. Hallen does not pass your personal data onto third parties without your permission, unless it is necessary for the fulfillment of an agreement to which you are a party.

We may pass personal data to affiliates or subsidiaries as well as professional advisers in accordance with the applicable data protection laws.

Our employees, agents, business partners and suppliers may have access to your personal data, limited to the extent of what is required, for the purpose of providing a service to us, or to enable them to act on our behalf, in accordance with the applicable data protection law.

We reserve the right to use or pass on information to the extent necessary to comply with laws, regulations, legal requests, or to cooperate with a judicial inquiry.


6. Your rights

You have the right to know what information K.B. Hallen has registered about you, and for which purpose the information is processed. You have the right to demand the correction or the deletion of information about you, that is incorrect, misleading, or in any way treated in violation of the law. You have the right to demand restriction of the processing of your personal data. You have the right to object to the processing of your personal data (see “Revocation of consent”). You have the right to object to the processing of your personal data for the purpose of direct marketing.

In addition, in certain cases, you have the right to have the personal data we have registered about you handed over, in a structured, commonly used, and machine-readable format, including having your information transmitted to another data controller.


7. Revocation of consent

You may, at any time, revoke any consent you have given to K.B. Hallen. We will then delete your personal data unless we find it necessary to continue the processing on other legitimate grounds. Revocation of consent may, however, mean that it will no longer be possible for us to offer you the same products and services.

You may at any time revoke the consent to our use of your personal data to send you e-mails and newsletters, by unsubscribing from our newsletter via the unsubscribe link at the bottom of the newsletter, or via email to


8. Links to other websites, etc.

Our website contains ticket purchase links to and possibly other ticketing platforms, as well as links to other websites (e.g. YouTube, Spotify, and Google Maps), or other integrated websites. We are not responsible for the content on another company's website, nor for their practices in connection to how they collect and process personal data. We encourage you to read the possessor's privacy policy, cookie policy and all other relevant policies when visiting other websites.


9. Contact
If you have any questions regarding – or wish to complain about our processing of personal data, you are welcome to contact K.B. Hallen by sending an e-mail to: