Privacy Policy

Privacy and Cookie Policy

1. Processing of personal data

As a natural part of K.B. Hallen's activities and marketing , K.B. Hallen processes information about our guests. It is K.B. Hallen's policy that there should be openness about processing of personal data. This policy therefore describes how K.B. Hallen process personal information, such the way K.B. Hallen collects data in connection with our activities, including through our website.

2. Data Responsible for personal information

It is Venuepoint Live A / S, CVR No.. 33755929, Peter Bangs Vej 147, 2000 Frederiksberg, who is the data controller for the collection and processing of personal data, as described in this policy.

3. Collection of personal data

When submitting information, it will always be stated whether the submission is voluntary or necessary for the execution of the desired action, such as the completion of an order in our webshop. The information is collected directly from you, but we can also receive information from other sources, including self-service providers of booking and ticketing services.

3.1 Marketing and newsletters:

If you have given your consent, K.B. Hallen will process your personal information by sending e-mails and newsletters from K.B. Hallen with current offers, event information and discounts in K.B. Hallen as well as offers and benefits that can be obtained from K.B. Hallen's partners. It will always be K.B. Hallen, which delivers the offers on behalf of the partners. If you no longer wish to receive these e-mails and newsletters, you can notify K.B Hallen at any time by contacting us by e-mail or by using the "Unsubscribe" button at the bottom of the newsletter. We only use personal information for send marketing material if you have previously given your explicit consent, unless the law allows us to contact you without consent. In this case, our basis for processing your personal information will be K.B. Hallen's legitimate interest in marketing.

3.2 Other Purposes

In addition to the above purpose, K.B. Hallen also processes your personal information in order to comply with legal requirements, or to determine, enforce or defend legal requirements.

3.3 Cookies

At K.B. Hallen we use cookies for the purpose of constantly improving your personal user experience. Cookies are small text files that contain data stored in your browser's memory for the purpose of technical controlling the session. They make it easier and faster for you to navigate our website and also allow us to design our website based on the anonymous statistics collected. A cookie may include text, numbers or dates, but no personal references can be extracted from cookies. We use the so-called session cookies to recognize whether you have already visited specific sites on our website. These cookies are automatically deleted when you leave our website. In order to improve the site's usability, we also use temporary cookies. These cookies are stored on your device for a specified period, which means that if you visit our site again to make use of our services, the cookie recognizes that you have already visited our site, and which data and settings you entered so you do not have to start over again. Temporary cookies are deleted again after 14 days. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are saved or a warning occurs before a new cookie is created. However, a total disabling of cookies may mean that you can not fully utilize all features on our website.

3.4 Additional analysis tools

For statistical analysis of visitor access and optimization of our website, we use the following third-party software:

Google Analytics (click for more information)

Google reCaptcha (click for more information)

Facebook Pixel (click for more information)

By using these services, we can evaluate the use of our website and collect information about our users, to increase the usability and quality of our online service. In order to complete these analyzes, anonymous statistical data related to the used browser, the number of pageviews and visits, navigation patterns, and the amount of time the user views a specific page is collected. In connection with the collectionof data, the user's IP address is also analyzed. The evaluation of this data has the specific purpose of analyzing which parts of the website work best for the individual user.

You can prevent the use of the above-mentioned analysis tools by adjusting your browser settings or by opting out. However, we emphasize that in this case you may miss some of the site's features.

Deactivate Google Analytics


4. Who does K.B. Hallen share your personal information with

K.B Hallen does not disclose your personal information to third parties without your permission, unless the disclosure is required to fulfill an agreement with which you are a party. We may disclose personal information to affiliated companies or subsidiaries as well as professional advisors in accordance with the applicable data protection legislation. Our employees, agents, business partners and suppliers may have access to your personal information to a limited extent as needed, for the purpose of providing a service to us, or to allow them to act on our behalf in accordance with applicable laws data protection. We reserve the right to use or disclose information to the extent necessary to comply with laws, regulations or legal requests, or to cooperate with a judicial inquiry.

5. Withdrawal of consent

You may revoke any consent you may have given to K.B Hallen at any time. We will then delete personal information unless we can continue processing on another legitimate basis. Withdrawal of consent may, however, mean that it will no longer be possible for us to offer you the same products and services. Withdrawal of consent to our newsletter can be done via the unsubscribe link directly in the e-mail.

6. Your rights

You are entitled to understand how K.B. Hallen processes information and the purpose for which the information is processed. You also have the right to object to the processing of your personal data, including profiling, and the right to require correction or deletion of information that is incorrect, misleading or similarly treated in violation of the law, or require limiting treatment. In addition, you may, in certain cases, have the right to obtain personal information such as what K.B Hallen has registered, in a structured, commonly used and machine-readable format, and has been transmitted to another data controller. You also have the right to object to the processing of your personal data for direct marketing purposes.

7. Security

We take good care of the information you provide about yourself. From the moment we have received the information, you can trust that we treat them with the confidentiality and security required by law. On our site, we take all precautions to protect our users' information against abuse. We use SSL encryption to protect information online, just as we have taken reasonable steps to protect the information offline. All our information is subject to strict biometric safety. This means, among other things, that it is only those employees who need the information in order to carry out a task that has access to them. All our employees have received extensive instructions in our security and personal data processing policy. Our servers are stored under strict security in a closed and locked room.

8. Retention of personal data

We keep your personal information until it is no longer relevant for K.B. Hallen to store them, as long as it is in accordance with Danish law. If you withdraw your consent, K.B Hallen will keep your personal information for 2 years then, in accordance with a  the statement from the "Consumer Ombudsman", after of which the information will be deleted.

9. Links to other websites, etc.

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices in collecting personal information. When you visit other websites, you are encouraged to read the proprietor's privacy and other relevant policies.

10. Contact

If you have any questions or would like to file a complaint about the processing of personal information, you can always contact K.B. Hallen via e-mail or phone.